A man walks into Microsoft's customer service headquarters and heads to the complaints department on the 5th floor. He gets into the elevator and presses the button for the 5th floor. The elevator doors shut and the elevator begins to move. Around the 3rd floor, a large amount of water falls onto the man inside the elevator from seemingly nowhere. Now drenched, the man looks up to figure out the source of the water, but after scrutinizing the elevator ceiling, he can find no explanation for the sudden splash of water.
The elevator reaches the 5th floor, and the man walks out, fuming. He heads straight for the reception counter immediately outside the elevator where a young lady smiles at him as he approaches.
"Hello, sir. How may I assist you?" she says with a smile.
"What the hell is going on with your damn elevator?! I was just splashed with a bucketful of water! Look at me! I'm completely drenched!" the man shouted.
"Very well, sir. First, have you ever used our elevator before?" the girl asks in a professional manner.
"What..? No, I've never used it before! What the heck does that..." the man tries to finish but is interrupted.
"Please give me your name, country of residence, and native language, sir," the receptionist says, indifferent to the man's frustration.
"Bill Gates, USA, English," the man responds, having been taken into the girl's pace.
"Thank you, sir. Your customer service number is 37Q38-WDCRD-XYQ6X-G9MGX-6BTWF. Please have this number ready the next time you visit us. Now, you say you were splashed with water?" the girl continues the conversation in a routine manner.
"Yes. Inside the elevator," Bill answers.
"Hmm, that's strange. Could you try walking out the building and coming back?" the young lady requests.
"What?? You want me to go outside and come back? Now?!" Bill says, frustrated and confused.
"Yes, sir. Please leave the building and come back." the girl replies.
"What the...? Fine!"
Bill finally gives up and walks back into the elevator. He takes the elevator to the first floor, gets out, and leaves the building through the main entrance. He then walks back in and takes the elevator again to the 5th floor. He walks up to the receptionist again.
"Now what?" Bill asks with irritation.
"Were you splashed by water again, sir?" the receptionist asks.
"No." Bill answers.
"Okay, sir. I'm not sure what might have caused the first splash, but it looks like everything is fine now. If it happens again, I would suggest that you walk out and back into the building like you just did. Thank you for visiting Microsoft's customer service," the girl says with a smile and a wave.
"Oh. Okay. I guess everything's fine then," Bill says as he turns to leave.
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